The biggest Russian provider of digital television Tricolor TV has launched new service channels — now the provider’s subscribers can get online specialized assistance using one of the popular messengers or simply by writing a message in Tricolor TV official group in a social network.
Within the framework of implementation of subscribers servicing quality increase policy, in December 2016 Tricolor TV has launched new feedback channels: with the help of WhatsApp and Viber messengers, as well as in VKontakte and Facebook social networks.
To begin communication with the provider’s technical specialist in the messenger, a subscriber must add the number of Tricolor TV Subscriber Support Service: +7 (911) 101-01-23 to the mobile phone contacts list and send a message with description of the problem or the question. Specialists reply to requests 24/7.
Let us remind you that besides sending requests via new service channels, the provider’s subscribers can get advice by contacting a specialist of Subscriber Support Service in online chat, via Contact Center or by making an online call via Skype. It is also possible to make an online call from Tricolor TV official website, where it is also possible to fill-in a technical support form or to ask a question to a virtual helper.