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Specialists of the Tricolor's Call Centre joined the employees of Saint Petersburg Unified Coronavirus Helpline

13 Апреля 2020

Due to increase of the load on the unified inquiry service number (122), Tricolor has decided to reassign some specialists of the Call Centre to work with the calls related to questions regarding transmission of the coronavirus in Saint Petersburg. Employees of the provider's Call Centre having an extensive experience in communication with the citizens from different parts of Russia have promptly undergone training and received all necessary permits to work together with the employees of Saint Petersburg Unified Helpline.

"Where should I call if a person does not comply with the quarantine regime? I think I'm sick. What should I do?" Call agents of the Tricolor's Call Centre will answer these and many other questions related to the coronavirus pandemic 24 hours a day.

Roman Makhaev, Tricolor's Director of Sales and Customer Service, says, "Tricolor could not stay on the sidelines of the fight against coronavirus, given the difficult situation in the country. Our Call Centre has a very important task. We help all Tricolor clients every day, and now we have an opportunity to provide information support to all residents of Saint Petersburg. This being said, please note that participation of the Call Centre in the activities of the Unified Helpline will not affect the quality of technical advice provided to the clients of Tricolor."

The Tricolor's Call Centre will be able to process from three to six thousand telephone requests from residents of Saint Petersburg on a day-to-day basis via unified telephone number 122. A call to the coronavirus hotline is free of charge.

Tricolor appeals to all citizens of our country to stay at home during the pandemic. The provider has opened free access to online television in the application Tricolor Kino I TV for all citizens of Russia. This refers to 107 popular all-Russian and thematic TV channels, 16 of which are included in the package Detskii. In addition, Tricolor together with theater and concert venues regularly broadcasts cultural events online within the framework of the Bol’shoi Efir project.

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